Last Updated: March 20, 2025
INTRODUCTION
PENPEN PET ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website
penpenpet.com, including any other media form, media channel, mobile website, or mobile application related or connected to PENPEN PET (collectively, the "Site").
Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
INFORMATION WE COLLECT
We collect information that you provide directly to us as well as information we collect automatically when you visit the Site.
Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Participate in contests, surveys, or promotions
- Contact our customer service
- Post reviews or comments
This information may include:
- Contact information (such as name, email address, mailing address, and phone number)
- Billing information (such as credit card number, billing address, and expiration date)
- Pet information (such as pet name, breed, age, weight, and health conditions)
- Account credentials (such as username and password)
- Any other information you choose to provide
Information We Collect Automatically
When you visit our Site, we may automatically collect certain information about your device and usage of the Site, including:
- Device information (such as your IP address, browser type, operating system, and device type)
- Usage data (such as pages visited, time spent on those pages, referring website addresses, and other browsing patterns)
- Location information (such as general geographic location based on your IP address)
We collect this information using cookies, web beacons, and similar technologies. For more information about our use of these technologies, please see the "Cookies and Similar Technologies" section below.
HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer service and respond to your inquiries
- Send transactional emails (such as order confirmations and shipping updates)
- Send marketing communications (such as newsletters, promotions, and special offers)
- Personalize your experience on our Site
- Improve our products, services, and Site
- Conduct research and analysis
- Detect, prevent, and address fraud, security issues, and technical issues
- Comply with legal obligations
SHARING YOUR INFORMATION
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer service, email delivery, and website analytics.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to improve your experience on our Site. Cookies are small text files that are stored on your device when you visit a website. Web beacons (also known as pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Site to track user activities.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Site may be inaccessible or not function properly.
DATA SECURITY
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
YOUR CHOICES
Account Information
You can review and update your account information by logging into your account on our Site.
Marketing Communications
You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you transactional emails (such as order confirmations and shipping updates).
Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
CHILDREN'S PRIVACY
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@penpenpet.com.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt-out of the sale of your personal information
- The right to non-discrimination for exercising your CCPA rights
To exercise your rights under the CCPA, please contact us at support@penpenpet.com. or call us at (458) 251-0429.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
PENPEN INC
1780 IOWA ST PMB 1009, BELLINGHAM, WA, 98229-4702, UNITED STATES
Email: support@penpenpet.com.
Phone: (458) 251-0429
